28 Feb 2018

TRENDS IN LOGISTICS

These are some of the key industry trends in delivery logistics and supply chain management which will take center stage in the upcoming year:

1.  Real-time Visibility

We’re moving towards a supply chain which is fully transparent and trackable in real-time. On the one hand, it’s helping companies become more efficient by knowing the precise status of each order, driver and customer. On the other hand, customers are always aware of the status of their purchase and have the ability to interact with their driver directly if need be.

But transparency can go far beyond efficiency, comfort and value. Customers are increasingly demanding and worried about the supply chain behind their purchases. As Andrew Marder points out, the definition of transparency is expanding, with customers increasingly aware of factors such as worker rights issues, environmental impact, and even political affiliations.

2. Big Data

From the millions of data points and variables in any supply chain should come the knowledge required to determine business strategies and to support decision-making processes. And the puzzle isn’t getting any simpler, with companies deploying different tech platforms and using multiple fleets and 3PLs throughout their supply chain.

In addition, there is the data collected at customer touch points, from feedback on the delivery to driver ratings. All this information needs to be processed and analyzed since the “brand experience” doesn’t only apply to brick and mortar establishments anymore – and companies are increasingly coming to realize that the delivery process is a powerful catalyst to improving or swaying brand perceptions.

In the context of the supply chain for most businesses, big data and predictive analytics are still an untapped resource that can potentially provide insights which help anticipate or respond to events or disruptions. Unpredictable consumer behavior, traffic or weather patterns, and labor unrest are all external events that can disrupt a supply chain and lead to increased costs and customer service challenges.

Big data can help organizations become better trading partners to their customers and suppliers. But before insights and analytics can be leveraged for a better supply chain, there’s a huge task at hand for the many organizations that need to first collate data points from all sources and align them to their business operations.

3. Sharing Economy

Sharing economy solutions will soon begin disrupting logistics services. We’re already seeing how Uber and other companies setup driver networks to deliver packages to consumers by using their personal vehicles. To cope with the shortage of drivers and with the need for flexible fleets that are available based on business demand, the sharing economy will begin spreading in 2018 into big brands that need to find alternatives that help them create a more flexible and adaptable logistics infrastructure.

This trend can take different shapes and forms. For example, earlier this summer Walmart piloted a scheme in which some of their store staff could earn extra cash by delivering packages to customers on their drive back home. Other companies are looking into different solutions that would enable them to share resources and fleets in order to become more efficient – for instance, a restaurant fleet with spare time after lunch rush hour could potentially help a retailer struggling to meet demand during the peak holiday season.

4. Conquering the Last Mile

Amazon has changed the way we buy things. If retailers don’t offer two-day or overnight shipping, shoppers will likely go elsewhere. This is putting an unprecedented level of pressure on the entire ecosystem, and what used to be a challenge for retailers is now something that many other industries need to take into consideration. As Business Insider said, it will be about Amazon versus the World following their acquisition of Whole Foods.

The last mile challenge isn’t only about logistics feasibility and speed, but also about the strain that the now de facto delivery alternatives put on profit margins. That’s why businesses will need to get creative when it comes to finding new ways to pull together their resources and fleets in order to build new supply chain models that help them conquer the last mile and win their share of customer wallets.

5. Orchestrating Delivery Channels

While the spotlight right now is on the Last Mile, there’s a lot of room for growth, improvement and modernization throughout the entire supply chain – from the first mile to the last and everywhere in between. One of the biggest challenges for companies is that the last mile matrix is getting increasingly complex with all the different delivery channels.

In order to succeed, retailers will have to orchestrate their logistics matrix strategically, optimizing the use of all the delivery channels depending on their customers’ location, required level service, price, etc. To do this, they will have to increase their investment in technology – using the platforms and tools to seamlessly align and manage the entire jigsaw efficiently.

While in the past, the only decision businesses had to make was whether to use an in-house fleet or an outsourced delivery partner, the reality for many companies today is that they have to manage multiple 3PLs, fleets, and even crowd-sourced drivers. The current landscape will continue forcing businesses to be open to new ‘hybrid’ logistics models using a combination of delivery companies, technologies, and distribution partners to serve an increasingly demanding and global customer base.

Retailers will have to orchestrate their logistics matrix strategically, optimizing the use of all the delivery channels

6. Openness to the unknown

The world is changing fast, and it is key to be able to rapidly react to industry changes and to new technologies that we might not even have heard of yet. So those companies that stay with their finger on the pulse and with an open mind when it comes to rethinking the way they work, will be the ones that succeed in the long run.

There was incessant press coverage in 2016 about drone deliveries. During 2017 the attention shifted towards self-driving cars and trucks. With the recent explosion of Bitcoin value and blockchain technologies, there is a lot of speculation and ideas about how to leverage blockchain protocol to improve supply chains.

Logistics is also looking to:

  • Robotics
  • The Internet of Things: IoT
  • Artificial Intelligence (AI)
29 Jan 2018

Embrace Lean Warehousing

Lean is the elimination of all waste, increasing throughput and bringing value to the customer beyond their expectations.

Even the most determined business optimist would be hard-pressed not to find a warehousing cost that isn’t creeping skyward. From the electricity powering the lights to the labor costs of each order picked, embracing “lean” principles is one of the few proven ways that a company can fight back from its bottom line.

Upholding stagnant concepts such as “this is the way we’ve always done it” will leave your business growth in a similar stagnant rut.

Embrace Lean Warehousing:

One of the core concepts behind lean is the need to look closely at operations within your warehouse, and never fall into the trap of complacency — even if things seem functional at the moment. Costs saved now are capital for unexpected gaps later.

In effect, a properly-executed lean philosophy acts as an insurance policy against every type of rising cost.Read More